Thursday, June 30, 2011

Bullcrap Customer Service Rep

I sent the following email to Jessica after I had an experience with a customer service rep at an insurance company that made me want to tear my hair out. A little background, I work in medical billing and make sure we get paid by patients and insurance companies. 

And now the email:

So I hate having customer service rework multiple patients for me b/c I feel like it's a pain in their ass and i don't want them to be mad at me. I know how crazy this is and I always think "Yeah, but they have to do it all day long anyway, what do they care if I give them 3 or 1?" Doesn't matter, I still hang up and call back 3 times.

That is until today. I had 3 patient's I needed reprocessing on and I thought, "Oh hell, I'll just stay on and have her do these." After she finished the first one I said, "Ok, I have two more patients."

First she sighed, then she said, "Oh brother..." then she said, "Why do you guys make so many mistakes, we don't make mistakes here?"

CAN YOU BELIEVE THAT!!!!?? Is that just God laughing at me? What are the odds?!!!!!!!!

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